These Terms & Conditions govern access to and use of the website and services provided by Kusarion Group Espana SL (“Company”, “we”, “us”), with operational address at Rambla Nova, 39 3º 2, Tarragona, Spain. Our website is https://kusarion.com (the “Site”). By using the Site or requesting/contracting our services, you agree to be legally bound by these Terms, in accordance with Spanish law.

1. Scope of Services

We provide professional services in electrical installations, plumbing, HVAC and climate control systems, telecom cabling and networks, equipment maintenance and repair, and industrial assembly. The exact scope, timeline, and deliverables are defined in a written quote, work order, or contract.

2. Pricing & Payment

Services are provided based on a prior quotation unless otherwise agreed in writing. Prices are stated in Euros (€) and may include VAT where applicable. Payment terms (including deposits, milestones, and final settlement) are specified in the offer or contract. We may suspend work if payments are overdue.

3. User Responsibilities

Clients must provide accurate information, ensure safe and timely access to the site where services will be delivered, and cooperate with reasonable requests needed to complete the work. You agree not to misuse the Site or disrupt the operation of services.

4. Age Verification

The Site is not intended for children. By submitting a request, booking, or entering into an agreement with the Company, you confirm that you are at least 18 years old (or the age of legal majority in your jurisdiction) and have legal capacity to enter into binding contracts. If you are not of legal age, a parent or legal guardian must contact us and approve any engagement in writing.

5. Risk Disclaimer

Electrical, plumbing, HVAC, telecom, and industrial works involve inherent risks, including risks related to existing infrastructure, hidden defects, third-party systems, and site-specific conditions. We take reasonable professional measures and follow industry standards to reduce risk; however, outcomes may depend on factors beyond our control (e.g., pre-existing faults, non-compliant legacy wiring, concealed damage, building structure limitations, manufacturer defects, or third-party interruptions).

Information on the Site is provided for general awareness and does not replace a professional on-site assessment. You should not rely on the Site as a substitute for technical evaluation, compliance checks, or safety planning for a specific property.

6. Liability & Warranty

We perform services with reasonable care and skill consistent with professional standards. We are not responsible for damages or delays caused by force majeure events, client-provided incorrect information, denied access, or third-party failures. Any warranty or guarantee terms are defined per project in writing, including applicable limitations and exclusions.

7. Intellectual Property

All content on the Site, including text, graphics, images, branding, and trademarks, is owned by the Company or its licensors and is protected by applicable laws. Unauthorized reproduction, distribution, or reuse is prohibited.

8. Refund Policy

Refund eligibility depends on the service type and the agreed scope. Unless a specific agreement states otherwise:

• Quotes/diagnostic visits and planning work (including measurements, assessments, and documentation) are non-refundable once performed.
• Deposits may be non-refundable when used to reserve time, schedule resources, or order materials for your project.
• If you cancel a confirmed booking after materials have been ordered, you are responsible for non-returnable materials and reasonable costs already incurred.
• If a refund is approved, it will be processed to the original payment method within a reasonable timeframe, subject to bank processing times.

9. Dispute Policy

If you have an issue, you must notify us promptly and provide sufficient details so we can investigate. We aim to resolve disputes in good faith. Where appropriate, we may offer corrective work, replacement, or another reasonable remedy aligned with the agreed scope.

Before initiating formal proceedings, both parties agree to attempt an amicable resolution by written communication.

10. Data Protection

Personal data is processed in accordance with the GDPR and Spanish Organic Law 3/2018 (LOPDGDD). For details on purposes, legal bases, retention, and user rights, please see our Privacy Policy.

11. Jurisdiction

These Terms are governed by the laws of Spain. Any disputes not resolved amicably will be subject to the jurisdiction of the competent courts of Tarragona, unless mandatory consumer protection rules require otherwise.